soparbaji Privacy Policy
Your personal information is our top priority — learn how soparbaji collects, uses, and protects your data.
Introduction and Scope
soparbaji ("we", "us", or "platform") is an online casino and sportsbook service operating for users in Bangladesh. By using our website soparbaji.lat, you agree to the terms of this privacy policy.
This privacy policy explains the following:
- What types of personal information we collect and why we collect it.
- How the collected information is used and stored.
- Under what circumstances information is shared with third parties.
- What measures we take to protect your information.
- Your rights and remedies regarding your privacy.
This policy applies to all services, products, and websites of soparbaji. We may update this policy from time to time; the date of the latest change will be displayed at the top of the page.
What Information We Collect
soparbaji collects only the information necessary to provide you with safe and seamless service. The categories of information collected are described below.
Registration and Identity Information
Information you provide when creating an account:
- Full name
- Date of birth (for age verification — minimum 21 years)
- Email address
- Mobile number
- National ID card or passport number (for KYC verification)
Financial and Transaction Information
Information related to deposit and withdrawal processes:
- bKash, Nagad, Rocket, Upay number or bank account details
- Transaction history and amounts
- Deposit and withdrawal dates and times
- Financial documents required for anti-money laundering purposes
Technical and Usage Information
Information collected automatically when you use our site:
- IP address and device type
- Browser and operating system information
- Session duration and page visit information
- Cookie and local storage data
- Referral source (where you came from before visiting the site)
Gaming Behaviour Information
Information stored to ensure responsible gaming:
- Betting history and preferred game types
- Win and loss records
- Bonus and promotion usage information
- Self-set limits and break records
Purpose of Using Information
soparbaji uses your information only for specific, transparent, and lawful purposes. Your information is used for the following reasons:
Account management and verification
Your registration information is used to verify your identity (KYC), confirm your age (21+), and manage account security and login processes.
Financial transaction processing
Financial information is used to ensure safe deposits and withdrawals via bKash, Nagad, Rocket, Upay, and bank transfer, and to prevent fraud.
Providing customer support
Our 24/7 Bengali live chat support team uses your information to resolve any issues and answer your questions.
Responsible gaming monitoring
Gaming information is monitored to identify harmful gaming behaviour and, where necessary, to provide support and set limits.
Technical improvement and security
Technical information is analysed to improve website performance, fix bugs, and keep the platform protected from cyber attacks.
Meeting legal obligations
Necessary information is retained to comply with anti-money laundering (AML), counter-terrorism financing (CTF), and applicable legal requirements.
Cookie Policy
The soparbaji website uses cookies and similar technologies to improve your browsing experience. Cookies are small text files stored on your device.
Essential Cookies
Essential for the core functionality of the site — maintaining login sessions, security tokens, and language preferences. These cookies cannot be disabled.
Analytical Cookies
Collect anonymous data to understand how users interact with the site and to improve services.
Functionality Cookies
Used to remember your preferences such as display settings and previous transaction information.
Security Cookies
Used for fraud detection, CSRF protection, and prevention of cyber attacks.
You can control or delete cookies from your browser settings. However, disabling essential cookies may affect some functionality of the site.
Sharing Information with Third Parties
soparbaji never sells your personal information and does not share it with third parties for commercial purposes. However, disclosure of information may be necessary in the following limited circumstances:
- Payment processors: Financial information necessary to process bKash, Nagad, Rocket, Upay, and bank transfers is shared with the relevant service providers.
- Game software providers: Necessary session information is shared with providers such as PG Soft, Pragmatic Play, JILI, and Spribe — solely for the purpose of operating games.
- Legal authorities: Information may be shared with relevant authorities in response to court orders, investigations, or legal obligations.
- Technology partners: Technology partners who assist with operating and maintaining the website have access to limited information under strict confidentiality agreements.
- Anti-fraud organisations: Necessary information may be shared with specialist organisations to prevent cyber fraud and money laundering.
When sharing information with any third party, we ensure that they apply protection measures consistent with this privacy policy.
Data Protection Measures
soparbaji applies industry-standard technical and organisational measures to protect your information.
SSL Encryption
All connections on the site are protected with 256-bit SSL/TLS encryption. Third parties cannot read your information while it is being transmitted.
Firewall and DDoS Protection
Advanced firewall and DDoS prevention systems protect the platform from cyber attacks.
Two-Factor Authentication
Two-factor authentication (2FA) is available to prevent unauthorised access to your account.
Secure Data Storage
Your information is stored in encrypted databases and backed up regularly.
Access Control
Only authorised staff can access your information, and only when necessary.
Regular Security Audits
Regular security audits and vulnerability assessments keep the system up to date at all times.
Your Privacy Rights
As a soparbaji user, you have the following rights over your personal information. Contact us to exercise these rights.
Right of Access
The right to know what information we hold about you and to receive a copy of it.
Right to Rectification
The right to request correction of inaccurate or incomplete information.
Right to Erasure
The right to request deletion of your information in certain circumstances.
Right to Object to Processing
The right to object to the processing of your information in certain cases.
Right to Portability
The right to receive a copy of your information in a structured, machine-readable format.
Right to Restrict Processing
The right to request that the use of your information be restricted in certain circumstances.
Please note: we may be required to retain certain information necessary to meet legal obligations, prevent fraud, or enforce contracts, even after a deletion request. To exercise any of the rights above, contact us at [email protected].
Data Retention Period
soparbaji retains your information only for as long as necessary. The general retention periods for different types of information are listed below:
| Type of Information | Retention Period | Reason |
|---|---|---|
| Account registration information | 5 years after account closure | Legal obligations and dispute resolution |
| Financial transaction records | 7 years from the date of the transaction | AML regulations and audit requirements |
| KYC documents | 5 years after account closure | Regulatory compliance |
| Customer service chat information | 3 years | Service quality improvement and dispute resolution |
| Log & Technical Information | 1 Year | Security Monitoring |
| Marketing Preference Data | Upon Withdrawal of Consent | Respecting Personal Preferences |
After the specified period, data is securely deleted or anonymized.
Protection of Minors
soparbaji is a platform operated exclusively for individuals aged 21 and above. We do not intentionally collect any personal information from minors.
An age verification process is mandatory at the time of registration. If we confirm that a person under the age of 21 is using our platform, we will immediately:
- Suspend or close the associated account.
- Delete the collected data as soon as possible.
- Cancel any incomplete transactions.
If you suspect that a minor is using our platform, please contact us. To learn more, read our Responsible Gaming Policy.
Changes to the Policy
soparbaji may update this privacy policy from time to time. The policy may be changed in the following circumstances:
- Due to legal or regulatory changes.
- When new services or technologies are introduced.
- Due to improvements in security measures.
- Due to changes in business policy.
For significant changes, we will notify you by email or through a notice on the site. Continued use of soparbaji after changes will be considered as your acceptance of the updated policy.
The current version of this privacy policy will always be available at soparbaji.lat/privacy-policy.
Contact Us
For any privacy-related questions
Contact us with any questions, concerns, or to exercise your rights regarding your data in relation to this privacy policy. Our dedicated privacy team will consider your request with care.
We generally aim to respond to your request within business days.